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cPanel Login ScreenLast week my server updated WHM / cPanel. Only new thing I’ve noticed is the shiny blue login screen, although I’m sure there’s a lot more under the hood. The problem though is that at the same time Chrome stopped automatically loading saved passwords.

Googling brought me to this post on the cPanel forums, which at first didn’t seem all that related. But I tried the settings change anyway and it worked.

The trick is to login to WHM, which means you have to have root access to your server, and change a setting. Click on Tweak Settings and then look for “Enable HTTP Authentication” and make sure it’s off. Off is the default, so I’m not sure when it got turned on my server.

What this does is change cPanel and WHM so they don’t use HTTP authentication and instead uses cookies. According to the cPanel forum post WebKit doesn’t support HTTP authentication and has to use cookies.

I flipped the switch, logged out, and my saved passwords popped back up. With any luck, posting the 30 second fix will save someone out there in internet land the time I spent scouring through Google.

11 Responses to “Chrome not saving cPanel password since upgrade”

  1. Ryan

    Still having an issue that Chrome won’t save new passwords. I’m guessing it’s something to do with what appears to be an Ajax check of the password instead of just a straight submit. But on a site that I created after the upgrade, Chrome won’t save the password. Not a big deal since I usually have KeePass open anyway, but mildly annoying.

    Reply
  2. Dimitris Papageorgiou

    yes, but what are the options if I DON’T have root access to the WHM, as it is my case?

    I just have access to cPanel account and that is that.

    Reply
  3. Dave Clements

    Hmmm, I had this issue, but when I logged in to WHM, Enable HTTP authentication was already off, as is indeed the default. So, there must be something else at play here…

    Reply
  4. Ryan

    Probably related, but after a hard drive crash and fresh install of everything I’ve noticed that I’m still not able to save new passwords into Chrome even with the WHM fix.

    It’s sort of irritating, but I guess it’s probably also better for security so there’s a trade-off there.

    Reply
  5. Mario

    Thanks for this article. Disable http authentication was my first objection in regaining the login autofill functionality for cPanel after my VPS was recently forced to update. Unless I request root from my provider, I dont have it – so I created a support ticket asking for them to change this ‘Tweak Setting’ since this menu is only available to root users.

    After it was enabled, I noticed that Chrome would not drop down a list of potential username to be used with autofill – however none of these usernames were relevant to my cPanel logins. Even after manually logging in, Chrome did not prompt for remember the info. One step closer, but not quite there..

    This is an on-going (at the time of writing) issue that cPanel has been battling for months now. Here is the main thread: https://forums.cpanel.net/f5/cpanel-whm-not-save-passwords-chrome-277232.html

    All in all, after disabling http authentication and installing LastPass – I am able to remember all of my cPanel logins as if the problem never existed. Why the hell I haven’t been using LastPass up until now is another story… but I’m glad I started.

    Cheers

    Reply
    • Ryan

      Sweet. Thanks for that. I’m wondering if there are any security issues that pop up using the older theme, or if it’s just a design thing.

      Reply
  6. Alex

    I HAVE FOUND THE SOLUTION TO THIS PROBLEM. OPEN INTERNET EXPLORER AND GO TO YOUR SITE, WHEN ASKED TO SAVE THE PASSWORD IN IE SAY ‘YES’. NOW GO BACK TO CHROME AND GO TO ‘SETTINGS’, NOW IMPORT SAVED PASSWORDS FROM IE. IT WORKS!!!!!

    Reply

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